Refund and Returns Policy

Refund and Returns Policy

Effective Date: 01/05/2025

Thank you for shopping at The HSE Coach.

We are committed to delivering high-quality digital resources that help safety professionals excel in their careers. Please read our Refund and Returns Policy carefully before making a purchase.

1. Digital Products – No Return Policy

All our products, including eBooks, downloadable guides, mock tests, and digital courses, are delivered electronically. Due to the nature of digital content, we do not offer returns or exchanges once a product has been successfully downloaded or accessed.

2. Refund Eligibility

We only offer refunds in specific cases, such as:

  • Duplicate Purchase: If you accidentally purchased the same product more than once.
  • Download Issues: If you did not receive the download link or are unable to access the content after payment, and support was unable to resolve the issue within 3 business days.
  • Wrong Product: If you purchased the wrong product and did not download it yet.

To request a refund, you must contact us within 7 days of your purchase.

3. How to Request a Refund

To initiate a refund request, please email us at:

📩 hsestudyguide@gmail.com

Include the following details:

  • Your Full Name
  • Your Order Reference Number
  • The Reason for Refund
  • Proof of payment (e.g., screenshot or receipt)

Our support team will review your request and respond within 3–5 business days.

4. Non-Refundable Situations

We do not issue refunds for the following:

  • You changed your mind after downloading the product.
  • You thought the product would include additional services or features not listed in the description.
  • You purchased a digital product assuming it was a physical item.
  • You do not have the technical knowledge or equipment to use the product.
  • You failed to review the product description before purchase.

5. Technical Support

If you encounter any technical issues in accessing your digital download, please contact us at:

📧 hsestudyguide@gmail.com

We are happy to help you resolve the issue.

6. Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Updates will be posted on this page with a revised effective date. We recommend checking this page periodically.

7. Need Help?

For questions about our policy or for any assistance, feel free to contact us:

🌐 Website: www.thehsecoach.com
📧 Email: hsestudyguide@gmail.com
📺 YouTube: HSE STUDY GUIDE | The HSE Coach

Your trust is important to us. We aim to provide exceptional value through all our digital safety learning materials.